Frequently Asked Questions

 

 

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Should I Rent or Buy an instrument?

Renting an instrument allows your child to use a reliable, quality, name-brand instrument without the costly investment of purchasing. Often times hand me downs or “online deals” can result in costly repairs and discourage your student from success. Students are more likely to continue their music studies if they have access to quality, well-maintained instruments that are a pleasure to play instead of a struggle. Renting also gives you a worry-free return policy if you ever wish to return or exchange to a different type of instrument. 
 

How do I Rent an Instrument Online?

  1. Click on the “Rent An Instrument” tab at the top of the page, or click here: Rent Online
  2. Select your State, Town, School, and the instrument you would like to rent from the drop-down menus. **If you are renting an instrument without a School Affiliation, please select "NO SCHOOL AFFILIATION" from the "Town" drop-down menu in your state.
  3. Select the Instrument from the drop-down menu. **All string rentals require a SIZE. If you do not know your size, please contact your child's music teacher. 
  4. Click “Select” beside the instrument of your choice to proceed to the contract portion of your rental
  5. Review the information regarding your chosen instrument.
  6. Leave the "Repair & Replacement Coverage" checked to include this in your rental. (What's this?)
  7. Review your Rental Options. If you are starting a new contract, please leave "New Rental" selected. 
  8. Select the additional items you need for your child. This may include lesson books, reeds, cleaning supplies, a music stand, or other items that the teacher has requested you purchase for music class in school. These items are NOT part of your monthly charge but are a 1-time purchase. Once you buy them, they are yours. No need to return them! 
  9. Select your delivery option. Please allow 1 business day to process an in-store pick-up order. School deliveries are made weekly to many school districts, but not all. Please check with your music teacher to find out when our next visit to your school is! 
  10. Fill out ALL customer details. Fields indicated with a * are required. 
  11. Provide credit or debit card information. All online orders must be made with a credit or debit card. 
  12. Review the terms of your Rent to Own Agreement, check the box saying you agree to the terms and type your name in the signature box. 
  13. Click "Submit" and you'll be taken to the confirmation page. Didn't receive a confirmation email? Make sure you clicked "Submit" on your online order! 
Please note: Online rental orders will not be visible through your online account until the instrument is delivered. Please do not order again if you are unsure if your order was completed; call our office for assistance at (508) 366-5994. Duplicate orders may increase the processing time. 
 
What is a 'Rent to Own' contract?
All our rental contracts are 'Rent to Own'. Each principal payment you make builds equity to own the instrument you are renting or equivalent full-size string instrument. Contracts must be continuous, so you can not return and re-rent. If you cancel the rental contract by returning the instrument, you lose all equity.
 

Can I do a rental contract over the phone?

Rental contracts CANNOT be completed over the phone. Contracts may be filled out ONLINE, in our retail store, or through your school system’s rental night (September/October only).

What is “Repair & Replacement Coverage” and why should I get it?

Repair & Replacement (or R&R) covers your instrument in case of accidental damage, theft, or loss. This includes repairs and adjustments required in the normal use of an instrument and does not cover intentional damage. While R&R is not required, we strongly recommend it to every rental customer. At some point, every instrument should be regulated, adjusted, or serviced. This policy also covers the replacement of cases, mouthpieces, bows, strings, and other required items. It does not cover expendable accessories (reeds, drumsticks, polishing cloths, etc).
 

How do I return my rental instrument?

Though we are sorry to see you go, instruments may be returned at any time during the rental period. Our office MUST be contacted for authorization. Please use this form to cancel your account.

  • All payments must be up to date at the time of return.
  • Rental payments are not prorated and therefore cannot be refunded.
  • You are responsible for the instrument until it is returned to our office.

Please keep in mind that returning the instrument results in the full loss of equity towards owning the instrument. If your student ends school in June but intends to play again in September, we strongly recommend keeping the instrument for the summer months. Note: Do not leave the instrument at the school without notifying us; your school is not a party in any instrument rental transaction.

RENTAL PAYMENTS

I didn’t get a bill! How do I know when to pay for my rental?

David French Music does not bill. You will only receive a monthly statement as a regular reminder when payment is not received by the due date indicated on your contract. For your convenience, we offer automatic monthly payment options to avoid costly late fees. 
 

How can I make a payment?

We offer many solutions to making payments on your account to make it easy for you to keep up to date. 
    Autopay     An automatic monthly credit/debit card payment. 
    Online     An easy and secure way to make payments with a credit/debit card.
    Automatic Banking    Many banks offer monthly bill pay where you set up the account and the bank sends us a check.
    Phone   Payments can be made over the phone by Credit/Debit Card at (508) 366-5994
    Check   Personal checks must include your account number (found at the top of your statement) in the memo and should be mailed directly to our office at 53B Otis Street, Westborough, MA 01581.
    Money Order/MoneyGram   Money orders must include your account number and should be mailed directly to our office (address above).
    Store   Rental payments can be made by Cash, Check, or Card in our retail store.
EXCHANGING INSTRUMENTS

How do I "step-up" to a larger string instrument?

Our “Step-Up" program supplies your growing child with the right size instrument. When they are ready for the next size, you can either come to our store to fill out a contract or order online. When completing an online Step-Up, please fill out a rental contract by selecting the appropriate instrument, size, and selecting the “Size Change” field in the "Rental Type" drop-down. Once the instrument is prepared you will be notified, and the instrument will be brought to your child's school. Instruments requiring size changes are considered a continuous rental, so your payment due date and payment amount will remain the same as they were on your original contract.
 

My child wants to play a different instrument; what do I do?

To change instruments, please fill out a rental contract through our website. Select “Exchange” in the "Rental Type" drop-down, and complete the rental process. Once the instrument is prepared you will be notified, and the instrument will be brought to the school.

RETURN POLICY

Rental Return Policy

Instruments may be returned at any time during the rental period. Our office MUST be contacted for authorization. Please use this form to cancel your account.

  • All payments must be up to date at the time of return
  • Rental payments are not prorated and therefore cannot be refunded
  • You are responsible for the instrument until it is returned to our office

Please keep in mind that returning the instrument results in the full loss of equity towards owning the instrument. If your student ends school in June but intends to play again in September, we strongly recommend keeping the instrument for the summer months. Note: Do not leave the instrument at the school without notifying us; your school is not a party in any instrument rental transaction.

Non-Rental Item Return Policy
Non-rental Items must be returned to our retail store in original condition within 30 days of purchase with the receipt for a refund or exchange. Items returned without a receipt are only eligible for store credit. Mouthpieces, mouth-blown items and special orders of non-stock merchandise are not returnable. For return/exchange of damaged/defective products, please contact us within 48 hours of purchase. 
The following items may only be returned if defective or unopened/unused: Strings, Reeds, Double Reeds, Rosin, Bows, Drumheads, Drumsticks, CD’s/DVD’s, Sheet Music/Method Books, Cleaning Products, Cleaning Kits, Liquid/Grease Products, Polish and Polishing Cloths. Slight inconsistencies in materials made from natural products (including but not limited to cane reeds) does not constitute a defect.

All woodwind and brass instrument returns are assessed a $10.00 sterilization fee. Instruments priced over $2,000.00 are assessed a $20.00 fee (this does not apply to instrument rentals).

Restocking Fees:

Any returns on instruments purchased outright through David French Music will be assessed a 20% restocking fee.

 

30 Day Instrument Exchange Policy

Any intermediate or professional instrument may be exchanged for the same type instrument of equal or greater value within 30 days of purchase. The instrument must be returned in original condition, and the customer must pay the difference in price. Does not apply to special orders, only one exchange allowed per original transaction. Restocking fees do not apply under 30-day exchange policy.
SHIPPING POLICY
David French Music makes weekly trips to 150+ school systems in New England during the school year to deliver instrument rentals and accessory orders, free of charge. Any items ordered may also be picked up at our retail facility in Westborough, MA. Instrument rentals must be picked up at your child’s school or at our retail location. Certain accessory orders may be shipped upon special request at an additional charge. We do not ship rental instruments.
ONLINE ACCOUNT CREATION

How do I create an online account?

To create an account, click here. Once you've entered YOUR INFORMATION (not your student's information) click 'Create Account' to finish. You will receive an email confirmation to the email address you provided. Did not receive an email? Be sure to check your spam folder.
 

I forgot my password; how to I change it?

Navigate to the "My Account" sign in page and use the Forgot your Password box. Type in your email address and click 'Request a New Password' to receive a temporary password by email. Use this temporary password to login to your account. You will be prompted to change your password. Use the temporary password you received as your "Old Password" when resetting your password.

How do I access my rental information?

Once you have created an account, will need to request access to your rental information by clicking "My Rental History" and confirming your account information. We require this step to ensure you are connected to the correct account. Please contact us at (508) 366-5994 or by email if you are having difficulty requested access to your rental account.

How do I see my Rental Payment history and Balance?

Navigate to "My Rental History" and view your active accounts. Click the number in the "Click Here for History" column. Your full account information including balance, payment history, etc will be displayed.

What is the information in my account used for?

The information on your account is used for David French Music purposes only. No information will ever be sold to a third party or solicitor.

How do I place an order for accessories or method books?

To place an order, add items to your cart and click the 'Check Out' button when you are ready. Enter the email address associated with your existing account. If you do not have an existing account, you will be asked to create an account at this time. Select the desired shipping method (In-Store Pickup or Free School Delivery only). For 'Free School Drop Off' you will be required to provide the student's name and school for delivery. Orders without this information may not be deliverable. Complete checkout by entering payment information and clicking 'Place Order'. You will receive a confirmation email with an order number. Did not receive a confirmation email? Check your spam folder before contacting us for assistance. 

How do I view my previous accessory orders?

Only orders for accessories placed online will be available in your order history. View your order history under the 'My Account' section. To view your rental order or view old invoices go to the 'View History' section. 

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We're here to help!


The David French Music Retail Store is closed. All orders must be placed in advance for Curbside Pickup. For assistance, Customer Service is available Monday - Friday from 11:00 am - 5:00 pm at (508) 366-5994.

 

The following links may help you complete your transaction:

Online Payment

Update Your Autopay Card

Rent Online

View Your Account

 

We truly appreciate your business and look forward to seeing you soon. Stay healthy and safe.

 

Sincerely,

The David French Music Family