Rental Return Hours (6/15/2020)
We're sorry to hear that your child won't be continuing with their instrument. As a reminder, your contract is a Rent to Own Contract. Each payment you make on your rental is equity to own the instrument. If you cancel your rental, you lose all equity. A new agreement is required to rent again in the future. Continuing students should keep their instrument. Please make sure to complete our Contract Cancellation Form to ensure that your account is canceled and no further charges are processed.
While our Retail Store is closed, we will be accepting Rental Returns during our Curbside Service Hours:
Monday 3:00 pm - 7:00 pm
Tuesday 3:00 pm - 7:00 pm
Wednesday 3:00 pm - 7:00 pm
Thursday 3:00 pm - 7:00 pm
Friday 2:00 pm - 4:30 pm
Our address is 53 Otis Street Westborough, MA 01581. Please proceed into the parking lot down the hill. Drive towards the rear of the lot when you arrive. We are on the left.
Please follow these simple rules to keep everyone safe:
- Park in a Numbered Curbside Pickup space
- Text 55678 the code "DFReturns"
- Reply with your Parking Space #
- Please stay in your vehicle; our store is closed to customers
- We will assist you shortly, and we appreciate your patience
- For No-Contact Service, please put the instrument in your trunk and pop it open when you arrive
You will receive an email confirmation once your account is closed. Please allow 7 business days once the instrument is returned to receive this message.