Return & Shipping Policy
How do I return an instrument? Though we are sorry to see you go, instruments may be returned at any time during the rental period. Our office MUST be contacted for instructions either at (800) 366-5993 or via the Contact Us form on our website. All payments must be up to date at time of return. Rental payments are not prorated and therefore cannot be refunded. You are responsible for the instrument until it is returned at our office. Please keep in mind that returning an instrument results in a full loss of equity towards owning the instrument. If your student ends school in June but intends to play again in September, we strongly recommend keeping the instrument for the summer months. Note: Please do not leave the instrument at the school without notifying us; your school is not a party in any instrument rental transaction.
What is the David French Music Return Policy for accessories? For all returns/exchanges, please contact our office immediately at (800) 366-5993. Items must be returned to our retail store within 30 days of purchase with the receipt for a refund, exchange or store credit (this does NOT include rental instruments).
What items are Non-Returnable? -Copyright protected media: scores, books, and CD/DVD’s -Mouthpieces -The following items are returnable ONLY if defective or unopened: strings, reeds, rosin, drumheads, drumsticks, cleaners, cleaning kits, polishes, and polishing cloths
Do you ship instruments or accessories? David French Music makes weekly trips to deliver instrument rentals and accessory orders, free of charge. These deliveries go straight to school systems that we service. Any items ordered may also be picked up at our retail facility in Westborough, MA. Store hours are M-Th 10-8, F 10-5, Sat 9-2. Instrument rentals MUST be picked up at your child’s school or at our retail location. Certain accessory orders may be shipped upon special request at an additional charge. We DO NOT ship rental instruments.
How do I create an account? To create an account, go to our homepage at http://www.davidfrenchmusic.com. Select the “Account” tab. Click on “Log In” and when the page transfers to a log-in screen, click on “Don’t Have An Account? Click Here to Create An Account” Enter all of the required information and select “Create Account”. Please be sure all this information is for you, NOT your child. Once you have completed and selected “Create Account” a confirmation email will be sent to the email address you have indicated. Please confirm your account, and place your order. You can now view your order status/history, and change your account information if necessary.
How do I make changes to my account information? Changes to your account can be made by going to http://www.davidfrenchmusic.com and clicking on “Account” and “My Account” in the drop-down. Sign in with the email and password you have set up, and edit your information. Be sure to click “Update Changes” after any changes you’ve made.
What do I do if I can’t remember my password? To reset your password, please go to the My Account tab, and select “Forgotten Password?”. Enter the email address you used when you created the account, and a temporary password will be mailed to you. Use the password to login to your account and reset your password.
What is the information in my account used for? The information on your account is used for David French Music purposes only. No information will ever be given out or sold to a third party or solicitor.
Placing an Order
How do I place an order? To place an order, you must create an account or use an existing one. Once you have logged in, please go to our “Shop Online” tab to find the item you wish to purchase. Or, use the search bar in the top right to look for key words to help you find the item you need. Select the item(s) then please select “Checkout” and follow the on screen instructions. You should receive an email confirmation of your order, and any order status changes.
I never received confirmation of my order. What do I do? If you did not receive an order confirmation, please login to your account and confirm that the order was completed. If the order is listed as “pending” than you successfully placed an order. If there are no orders listed on your account, please complete the order online. If you have any questions please contact us at (800) 366-5993 for assistance.
How do I track my order?
Orders can be tracked through your online account. Login with the username and password you created when you placed the order to see your order history and status updates.
Pending: The order has been placed in our system, and stock is being located.
Processing: The order has been received and your information is being processed.
Delivered: The order has been filled, and will be delivered to your school system on the next scheduled delivery date. See the School Delivery Schedule for our schedule.
How do I make changes to or cancel an online order? If any changes or cancellations need to be made to your order, please contact our office immediately at (800) 366-5993 or via email at [email protected]. Do not place another order, as this may lead to order duplication or duplicate charges.
Do you have a toll-free number to place orders? You may contact our office toll-free at (800) 366-5993 to place an order only if you are unable to do so online. We accept Mastercard, Visa, Discover, and American Express. While we are happy to answer any questions you may have about rental contracts, contracts CANNOT be completed over the phone.
Do you charge tax? As per Massachusetts state law, all accessories are charged the 6.25% sales tax. Individual rental contracts are charged with the sales tax required in the state in which the customer lists their street address: Massachusetts, Maine, or New Hampshire. This tax is included in the rental rates that we advertise.
When will I be charged? You will be charged upon the completion of your online order.
Can I pay for my order with cash? Online orders cannot be paid for with cash. All online orders must be made with a Mastercard, Visa, Discover, or American Express. If you do not have the ability to pay with these card types, please contact our office for assistance at (800) 366-5993.
What Web Browser Should I Use?
DavidFrenchMusic.com supports most current web browsers : IE10, Firefox, Chrome and Safari. If you are having problems accessing our website, please make sure you are using the most updated version of your browser.