Starting a Rental Contract Should I Rent or Buy an instrument?
Renting an instrument allows your child to use a reliable, quality, name-brand instrument without the costly investment of purchasing. Often times hand me downs or “online deals” can result in costly repairs and discourage your student from success. Students are more likely to continue their music studies if they have access to quality, well-maintained instruments that are a pleasure to play instead of a struggle. Renting also gives you a worry-free return policy if you ever wish to return or exchange to a different instrument.

How do I rent an instrument online?
To rent an instrument online, please click on the “Rent An Instrument” tab at the top of our website. Choose “Proceed with Rental”. Select your State, Town, School, and the instrument you would like to rent from the drop-down menus. If you are renting an instrument without a School Affiliation, please select "NO SCHOOL AFFILIATION" from the "Town" drop-down menu of your state. If you are renting a string instrument in a fractional size, you will have the option to select the size you need after selecting the general name of the instrument. Click “Select” to proceed to the contract portion of your rental. Select how you want to pick up your new rental, and fill out all fields for the contract. If you need to create an account, click on the “Account” Tab, and “Log In” from the drop-down. From there you will be given the option to create an account.

Can I do a rental contract over the phone?
Rental contracts CANNOT be done over the phone. Contracts may be filled out online, in our retail store, or through your school system’s rental night (September/October only).

What is “Repair & Replacement” and why should I get it?
Repair & Replacement (or R&R) covers your instrument in case of accidental damage, theft or loss. This includes repairs and adjustments required in the normal use of an instrument and does not cover intentional damage. While R&R is not required, we strongly recommend it to every rental customer. At some point, every instrument should be regulated, adjusted or serviced. This policy also covers the replacement of cases, mouthpieces, bows, strings, and other required items. It does not cover expendable accessories (reeds, drumsticks, polishing cloths, etc).

Rental Payments

I didn’t get a bill! How do I know when to pay my rental?
David French Music does not bill. You will only receive a monthly statement as a regular reminder when payment is not received by the due date indicated on your contract. For your convenience, we offer automatic monthly payments charged to a credit card.

What are my Rental Payment options?
Autopay’: An automatic monthly credit card payment through our company.
Online: An easy and secure way to make payments with a credit card.
Automatic Banking : Many banks offer monthly bill pay where you set up the account and the bank sends us a check.
Phone: Payments can be made over the phone by Credit Card. 
Check : Personal checks must include your account number (found at the top of your statement) in the memo, and should be mailed directly to our office at 53B Otis Street, Westborough, MA 01581. 
Money Order/MoneyGram : Money orders must include your account number and should be mailed directly to our office (address above). 
Store: Rental payments can be made by Cash, Check, or Card in our retail store. 

Instrument Exchange and Strings Step-Ups 

How do I “step-up” to a larger string instrument?
Our “step-up program” supplies your growing child with the right size instrument. When they are ready for the next size up, you can either come to our store to fill out a contract, or do so online. If completing an online Step-Up, please fill out a rental contract by selecting the appropriate instrument, size, and selecting the “Step-Up” field in the "Rental Type" drop-down. Once the instrument is prepared you will be notified, and the instrument will be brought to your child's school. Instruments requiring step-ups in size are a continuous rental, so your payment due date and payment amount will remain the same as they were on your original contract.

How do I exchange for a different instrument altogether?
To change instruments, please fill out a rental contract through our website. Select “Exchange” in the "Rental Type" drop-down, and complete the rental process. Once the instrument is prepared you will be notified, and the instrument will be brought to the school.

Return & Shipping Policy

How do I return an instrument? Though we are sorry to see you go, instruments may be returned at any time during the rental period. Our office MUST be contacted for instructions either at (800) 366-5993 or via the Contact Us form on our website. All payments must be up to date at time of return. Rental payments are not prorated and therefore cannot be refunded. You are responsible for the instrument until it is returned at our office. Please keep in mind that returning an instrument results in a full loss of equity towards owning the instrument. If your student ends school in June but intends to play again in September, we strongly recommend keeping the instrument for the summer months. Note: Please do not leave the instrument at the school without notifying us; your school is not a party in any instrument rental transaction.

What is the David French Music Return Policy for accessories? For all returns/exchanges, please contact our office immediately at (800) 366-5993. Items must be returned to our retail store within 30 days of purchase with the receipt for a refund, exchange or store credit (this does NOT include rental instruments).

What items are Non-Returnable? -Copyright protected media: scores, books, and CD/DVD’s -Mouthpieces -The following items are returnable ONLY if defective or unopened: strings, reeds, rosin, drumheads, drumsticks, cleaners, cleaning kits, polishes, and polishing cloths

Do you ship instruments or accessories? David French Music makes weekly trips to deliver instrument rentals and accessory orders, free of charge. These deliveries go straight to school systems that we service. Any items ordered may also be picked up at our retail facility in Westborough, MA. Store hours are M-Th 10-8, F 10-5, Sat 9-2. Instrument rentals MUST be picked up at your child’s school or at our retail location. Certain accessory orders may be shipped upon special request at an additional charge. We DO NOT ship rental instruments.

Account Creation

How do I create an account? To create an account, go to our homepage at http://www.davidfrenchmusic.com. Select the “Account” tab. Click on “Log In” and when the page transfers to a log-in screen, click on “Don’t Have An Account? Click Here to Create An Account” Enter all of the required information and select “Create Account”. Please be sure all this information is for you, NOT your child. Once you have completed and selected “Create Account” a confirmation email will be sent to the email address you have indicated. Please confirm your account, and place your order. You can now view your order status/history, and change your account information if necessary.

How do I make changes to my account information? Changes to your account can be made by going to http://www.davidfrenchmusic.com and clicking on “Account” and “My Account” in the drop-down. Sign in with the email and password you have set up, and edit your information. Be sure to click “Update Changes” after any changes you’ve made.

What do I do if I can’t remember my password? To reset your password, please go to the My Account tab, and select “Forgotten Password?”. Enter the email address you used when you created the account, and a temporary password will be mailed to you. Use the password to login to your account and reset your password.

What is the information in my account used for? The information on your account is used for David French Music purposes only. No information will ever be given out or sold to a third party or solicitor.

Placing an Order

How do I place an order? To place an order, you must create an account or use an existing one. Once you have logged in, please go to our “Shop Online” tab to find the item you wish to purchase. Or, use the search bar in the top right to look for key words to help you find the item you need. Select the item(s) then please select “Checkout” and follow the on screen instructions. You should receive an email confirmation of your order, and any order status changes.

I never received confirmation of my order. What do I do? If you did not receive an order confirmation, please login to your account and confirm that the order was completed. If the order is listed as “pending” than you successfully placed an order. If there are no orders listed on your account, please complete the order online. If you have any questions please contact us at (800) 366-5993 for assistance.

How do I track my order?

Orders can be tracked through your online account. Login with the username and password you created when you placed the order to see your order history and status updates.

Pending: The order has been placed in our system, and stock is being located.

Processing: The order has been received and your information is being processed.

Delivered: The order has been filled, and will be delivered to your school system on the next scheduled delivery date. See the School Delivery Schedule for our schedule.

How do I make changes to or cancel an online order? If any changes or cancellations need to be made to your order, please contact our office immediately at (800) 366-5993 or via email at [email protected]. Do not place another order, as this may lead to order duplication or duplicate charges.

Do you have a toll-free number to place orders? You may contact our office toll-free at (800) 366-5993 to place an order only if you are unable to do so online. We accept Mastercard, Visa, Discover, and American Express. While we are happy to answer any questions you may have about rental contracts, contracts CANNOT be completed over the phone.

Do you charge tax? As per Massachusetts state law, all accessories are charged the 6.25% sales tax. Individual rental contracts are charged with the sales tax required in the state in which the customer lists their street address: Massachusetts, Maine, or New Hampshire. This tax is included in the rental rates that we advertise.

When will I be charged? You will be charged upon the completion of your online order.

Can I pay for my order with cash? Online orders cannot be paid for with cash. All online orders must be made with a Mastercard, Visa, Discover, or American Express. If you do not have the ability to pay with these card types, please contact our office for assistance at (800) 366-5993.

What Web Browser Should I Use?

DavidFrenchMusic.com supports most current web browsers : IE10, Firefox, Chrome and Safari. If you are having problems accessing our website, please make sure you are using the most updated version of your browser.


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